|
Training &
Certification
Section 3: Working with the
Truth Sleuths Program
Understand the
Assignment
Before you accept an assignment, be clear and
prepared:
• Understand each shop by reading guidelines and
evaluation forms BEFORE you perform the shop
• Review all questions on evaluation forms carefully
again before entering the facility, so that you
don't forget to make important observations
• Verify location and hours of operation of business
you are shopping
• Plan your day so the shop is given adequate time
and attention
• Acceptable time windows to complete your
assignment
• Note all fees and expenses that you might incur
• Special requirements or tools that you may need to
perform your assignment correctly.
• Only accept assignments that work for you
• Bring all necessary tools and equipment with you
• Find out what appropriate attire might be and
dress like a real customer
• If you have any questions, contact Truth Sleuths
immediately.
If something goes
wrong...what do you do?
1. What if someone accuses you of being a mystery
shopper?
It is generally a good idea to act confused or
surprised if you are asked if you are a shopper.
2. What if the store you are shopping has closed?
If the store is closed, you should contact Truth
Sleuths immediately, after double checking the
address.
3. What if the employee you dealt with turns out to
be an acquaintance or relative?
Complete the transaction normally and anonymously
and inform Truth Sleuths
Be responsive
and responsible
Being responsive and responsible are two key factors
in having a successful relationship with Truth
Sleuths:
• Submit work on time.
• If asked a question, respond immediately.
• Always check email and voice mail for 24 to 48
hours after completing an assignment in case there
are questions for you.
• If asked about doing an assignment, confirm or
decline it immediately.
• Submit accurate, timely and excellent reports.
• Call immediately if you have a problem or issue in
completing a shop.
Read Your Guidelines!
As soon as you are assigned a shop, make sure you
print and read all assignment guidelines. Don't wait
until the day that you are scheduled to complete a
dinner shop, to find out that you were supposed to
make a reservation 5 days in advance.
If you have questions, contact Truth Sleuths
immediately, so that we have time to respond to you
before you plan to do your shop.
Already
Registered? See what jobs are available.
Not registered? Sign up for
free now! |
