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FREQUENTLY ASKED QUESTIONS

How did AKcess get my contact information?
We obtain contacts by several means. Primarily, you may have entered a promotion, event or competition for a product or company, who has contracted AK Insights Ltd. to develop and/or manage the database compiled from that promotion, and who has given AK Insights permission to contact you on its own behalf or that of AK Insights’. Perhaps you are a member of a school or business association of which persons associated with AK Insights are also members. In all cases, you have been contacted because it was felt that certain information, products or offers may be of value to you, and so you have been added to our mailing list to receive relevant information.

It is important to note that whatever the scenario, you can easily opt-out of future communication from AK Insights or the AKcess Consumer Club, if you so desire. Instructions on how to do this are contained in every message from AK Insights or AKcess.

AK Insights/AKcess will not send you anything you no longer wish to receive.
 
Who is AK Insights?
AK Insights Ltd. is a database management and direct marketing company. You can read more about AK Insights on the main page of this website.
 
Will AKcess give my personal details to other parties?
All personal details maintained by the AKcess Consumer Club remain under the complete control of AKcess and/or the original database source. AKcess does not provide member details to clients or other third parties. All communication with you is sent by/through AKcess directly, and not our clients or third parties. Clients are provided with only aggregate statistics about our database contents and NOT individual, personal details. In instances where contact between the client and yourself is required, you will be given instructions on how to initiate such contact yourself, if you choose to.
 
How is the AKcess program different from other membership programs?
Short answer: BY LEAPS AND BOUNDS!!!!
Long answer: Most other membership and loyalty programs have one thing in common - they are designed with the company/provider in mind, NOT the consumer, i.e. not you. Many are point based programs, where you spend months, sometimes years trying to spend enough money to earn a $30 gift. Then you are either presented with limited options for redeeming that $30.00 or no options at all. Other programs try to take things one step further by sending you coupons of pre-selected products. The only problem is that they don’t spend the time to send you offers that are relevant to you, so you find yourself with 12 months worth of tuna or baby wipes coupons and no use for either. Very few programs today are true loyalty-type programs that provide value in exchange for your membership. When you signed up for such programs, you probably provided a host of personal, lifestyle and preference details, which is hardly ever used.
At the very least a membership program, in addition to offers and discounts, should also be able to provide you with information, tips, advice, recipes, references, self development opportunities, support services, free tickets, and much more.

The AKcess Consumer Club can provide these and more.

Because our benefits will be designed with your individual needs in mind AND because we work with a network (not just one) of retailers, product distributors, service providers and associations, we can deliver to you membership benefits that span the full spectrum of available products, services and information.

As our network grows, so too will your benefits!
 
How often will I receive information and/or offers from AKcess?
The frequency with which you receive communication from AKcess depends on the particular product/benefits that are relevant to you or that you are subscribed to. However, we attempt to co-ordinate and minimize the amount of mail you receive from us, so that it remains manageable and tolerable to you. Typically, you can expect communication from us quarterly, with a maximum of weekly messages (for specific products/ campaigns).
 
Isn’t this type of marketing considered ‘spam’ or ‘junk mail’?
AKcess and AK Insights does not support spam or junk mail. We will not send you anything you do not wish to receive. Our program is operated on the basis of “permission-based marketing”. This simply means that if do not want to be contacted, then you only need to tell us this once, and you will be immediately removed from our mailing lists. It’s your choice.

The service we provide serves one purpose and one purpose only– to provide YOU with as much value added information, products, offers, etc., that are relevant to you.

If you do feel that AKcess does not provide you with any added value, then it is within your right to decline membership and request that further communication with you cease.

We respect your choices and your right to subscribe or un-subscribe to the AKcess Consumer Club.
 
How do I know my information won’t get into the wrong hands?
We treat your personal details with the utmost confidentiality and ensure that only designated employees have restricted access to it. We do not share your personal details with our clients or other third parties.

We do not and will not ask you to provide any financial details about yourself or your family. Any request contrary to this should be immediately reported to AK Insights.

Our data servers are password and firewall protected. Any paper documents we might retain are kept on secured premises.

We therefore go to great lengths to ensure that the personal details you entrust with us are duly protected and are not given to any client or third party without your expressed consent or instructions.

We hope we have provided comprehensive answers to your questions about the AKcess Consumer Club. However, if you have other questions, please feel free to submit them via the form on our Contact Us page. Questions will be answered in the order that they are received and may be added and posted to this FAQs web page.

Thank YOU!